General Conditions

Paragraph 1 - Definitions

In these general conditions the following terms are used in a specific manner and describe specific parties, unless it is emphasized that they are used in a different way or that from the content can be learned that is meant differently. 

a. Home Holiday: the holder of these general conditions: Home Holiday Rental Services, holding office at Vinkenstraat 15 in Zandvoort, the Netherlands, registered at the Chamber of Commerce under number 34324993, using mail address info@homeholiday.nl , holding VAT number 170396435, who, by order of the landlord, mediates in setting up a rental contract between the landlord and a tenant.

b. Tenant; the other party of Home Holiday.

c. Contract; the contract between Home Holiday and the tenant, in which Home Holiday books an accommodation for the tenant;

d. Landlord; the owner or administrator of an accommodation; 

e. Website; the website www.homeholiday.nl

Paragraph 2 - General

2.1 Any differences in these general conditions are valid only if these are explicitly specified in writing or in email;
2.2 the applicability of possible purchase or other conditions of the tenant is strongly rejected
2.3 when, at any moment, one or more conditions in these general conditions is/are annulled, all other terms in these general conditions remain fully applicable. Home Holiday and the tenant will engage in dialogue in order to come to new conditions, replacing the annulled conditions, in which the purpose and spirit of the old conditions are observed to the maximum.

Paragraph 3 – Offers

3.1 Home Holiday can be forced to temporarily or permanently delete a specific offer. Any changes in the offer will take place before signing contracts.
3.2 All images on the website, in catalogs and mailings are intended to be a display of reality. Typing errors may occur.
3.3 All prices on the website are in euros, including VAT.

Paragraph 4 – Lowest price guarantee

Home Holiday guarantees her tenants the lowest price when booking an accommodation through her website. This 100 % lowest price guarantee means the tenants can’t book the same accommodation in the same period for a lower price elsewhere. If, in any case, the tenant finds an offer for a lower price elsewhere, he/she can inform Home Holiday, who will adept the price right away.

Paragraph 5 – Creation of the booking

5.1 Tenants can fill out the booking form on the website. After the tenant sends the booking form through the website and the concerning accommodation is available, the tenant receives a mail from Home Holiday in which the booking is confirmed, holding all information about the accommodation, the payment and special conditions which apply to the accommodation. The contract is valid from the moment the tenant has received the booking confirmation. As long as the tenant has not received the booking confirmation, he/she can cancel the booking without any costs.
5.2 After receiving the (down) payment from the tenant and agreeing on the time of arrival, Home Holiday will send a voucher to the tenant. On this voucher you’ll find the address of the accommodation, the amount still to be paid to Home Holiday or the landlord, the time of arrival and the telephone number of service.
5.3 Any changes the tenant might want in the booking are only valid after Home Holiday has confirmed these changes. Changes made by tenants can lead to additional administrative costs, which will be paid by the tenant.

Paragraph 6 – Costs of a booking

The total of booking costs will be made clear tot the tenants before the contract is made up.

Paragraph 7 – Cleaning

7.1 If the costs for cleaning are not included in the rental prize, they will be charged separately. If this is the case, the amount has to be paid to the home owner or to Home Holiday upon arrival. Whether or not the costs are included in the rent can be found in the booking confirmation and on the website.
7.2 It is not possible to do the cleaning at the end of your holiday yourself.

Paragraph 8 – Security

8.1 If a security payment is necessary, the tenant will pay the sum upon arrival. Whether or not the tenant needs to pay a security will be shown in the booking confirmation and on the website.
8.2 Home Holiday checks the accommodation right upon or directly after departure. When there is any damage to the inventory ,property or furniture caused in the period of your stay, the costs will be charged on the security deposited.
8.3 Upon departure, the tenant leaves the accommodation tidy and clean swept
8.4 Provided that the accommodation is left properly, the security will be returned.

The security will be returned to the tenant:

a/ cash on departure
b/ within two weeks after departure on a bank account number provided by the tenant

Paragraph 9 – Obligations of the tenant

9.1 The responsibility for making a correct booking lies with the tenant. All information provided by the tenant is correct and accurate i.e. information such as; the correct name, address, email address, hometown, date of birth and nationality. If the tenant provides false information which leads to higher costs for Home Holiday, the costs will be charged.
9.2 The name of each tenant provided is exactly the same name as in the passport.9.3 The tenant is expected to refrain from any behaviour that can obstruct Home Holiday in carrying out the contract to expectation.
9.4 Home Holiday assumes the tenant carries out his/her legal obligations.

9.5 The tenant is not allowed to rent out the accommodation to third parties.
9.6 the tenant who makes the booking for himself or for himself and others, is severally liable for all named parties. All communication goes through the tenant.

9.7 It is not allowed to stay with more people in an accommodation than specified in the booking confirmation and on the website. The landlord and Home Holiday reserve the right to deny access to tenants who do not collaborate on this issue.9.8 When agreed upon having to take care of a small pet in the accommodation, the tenant will take good care of it and feed it regularly.
9.9 When the tenant brings his own dog, it must have been reported upon booking. In this case a higher security can be asked from the tenant.
9.10 The tenant is obliged to use bed linen. Tenants can bring their own linen or they can rent it from Home Holiday, unless it is stated that linen is available in the accommodation.

Paragraph 10 – Transferability of the booking

 10.1 Transferring the booking to a third party is allowed until the first day of the rental period, but only when the third party agrees to all conditions of the contract. The original tenant has to inform Home Holiday in time, before the rental period starts.
10.2 The original tenant and the third party are both severally liable to the payment of the invoice and any additional costs that come with the transfer.

Paragraph 11 – Checking in

11.1 When booking, the tenant can inform Home Holiday about the preferred time of arrival. Home Holiday will see whether or not this time is possible. It might be possible to have to check in on another time. You’ll be notified by email.
11.2 When the tenant doesn’t know the time of arrival while booking, he/she has to notify Home Holiday by email at least one week before arrival.
11.3 The tenant receives an email from Home Holiday stating the time of arrival. The tenant should arrive at the accommodation on the time agreed. If, for any reason, the tenant knows he/she can’t make it in time, the tenant is asked to call the telephone number indicated on the voucher.
11.4 The tenants should check in before 21.00 hrs. If, for any reason, the tenant can’t make it in time, it could occur that the tenant will be charged for an additional twelve euro. If this additional fee will be charged is indicated on the booking confirmation and on the website.
11.5 The tenant hands over the voucher to the landlord or Home Holiday when arriving.11.6 While checking in it is possible the tenant has to show his/her ID to the landlord or Home Holiday. Tenants who cannot identify themselves might be denied access to accommodations by the landlord or Home Holiday.

Paragraph 12 – Cancellation

12.1 In case the tenant wants to cancel the booking of an accommodation, the tenant should notify Home Holiday by email as soon as possible. In case of cancellation the tenant is asked to pay the cancellation costs as stated below, unless the cancellation is due to circumstances caused by Home Holiday. The cancellation costs are variable due to the moment of cancellation. The moment of cancellation is defined to the moment Home Holiday receives the cancellation. When a contract is cancelled, the tenant should pay the following costs:

1. a cancellation 28 days or more before arriving 15 % of the total costs

2. a cancellation within 28 days before arriving 100 % of the total costs

3. a shortened stay / leaving earlier, 100 % of the total costs

12.2 If the tenant can prove that his cancellation leads to lower costs for the landlord or Home Holiday as described in paragraph 12.1, Home Holiday will bill the tenant for these lower costs. The loss in this case is described as lost profits and lost turnover.
12.3 Home Holiday advises the tenants to insure themselves for cancellation.

 Paragraph 13 – Payments

13.1 Within 10 days after Home Holiday has send the booking confirmation the tenant is asked to make a down payment of 15 % of the total rent on the bank account number of Home Holiday.

The remaining sum should:

1. be paid at least 28 days in advance of the rental period on the bank account of home Holiday, or:

2. be paid fully in cash to the landlord upon arrival.

What payment option has to be used will be found in the booking confirmation the tenant has received, and on the website.

13.2 When booking within 28 days before the rental period the tenant pays:

a. the full sum to Home Holidays, within 10 days after receiving the booking confirmation

or

b. the down payment to Home Holidays within 10 days after receiving the booking confirmation and the remaining sum to the landlord upon arrival.

What payment option has to be used will be found in the booking confirmation the tenant has received, and on the website.

13.3 In case of a booking shorter than two weeks before arrival and longer then 2 days before arrival the tenant pays:

a. the whole sum to Home Holiday within 48 hours after receiving the booking confirmation

b. the down payment to Home Holiday within 48 hours after receiving the booking confirmation and the remaining sum to Home Holiday or the landlord upon arrival

What payment option has to be used will be found in the booking confirmation the tenant has received, and on the website.
13.4 In case of a booking within 48 hours before arrival the tenant pays the whole rental sum to the landlord or Home Holiday upon arrival.
13.5 When payments are not done within the periods stated above Home Holiday will send a payment reminder. If the full payment for the rental period is not received by Home Holiday within 5 days after the payment reminder, the booking will be cancelled and the accommodation will be put on the market again. All costs as described in paragraph 12 will be charged to the tenant.
13.6 When the tenant is not paying the costs of cancellation within the given term, Home Holiday will send a notice. When the tenant does not pay the sum requested within the period of time noted in the notice, the tenant will be held accountable and has to pay interest. The interest will be from the moment the tenant neglected his duty to pay in time. No more interest will be charged when the total amount due is fully paid. When the tenant remains negligent, Home Holiday can subcontract a bailiff. In that case all additional costs are for the tenant.

Paragraph 14 - Complaints

14.1 Complaints about the offered services of Home Holiday can be made by letter, email or phone call at:

Home Holiday Rental Services
Vinkenstraat 15
2042 CT Zandvoort
e-mail: info@homeholiday.nl
tel: 00 31 (0)238223331

cel: 00 31 (0)657585949 

14.2 Complaints about the accommodation that are made after the stay will not be processed. When reporting a shortcoming in time, and when the shortcoming affects a pleasurable stay in any way, Home Holiday will make any effort possible to solve the problem. Any other complaints will be solved or reacted on within 14 days. When it is not possible for us to solve a complaint to satisfaction within 14 days, the tenant will be notified of the delay.
14.3 All claims on Home Holiday that are not notified to Home Holidays within 2 years, will be handled as invalid.

Paragraph 15 - The rental agreement

15.1 Home Holiday acts as go between while an agreement on a lease between the tenant and the home owner is made and is explicitly not a party.

15.2 Home Holiday is not responsible for any publication by parties other than Home Holiday itself.

15.3 Home Holiday can’t be held accountable for actions, mistakes, statements, securities, violation or omission by the landlords or for any personal harm, death, damage to personal belongings or other damage or costs resulting.
15.4 Home Holiday is legally allowed to clear the accommodation and order tenants to leave when they do not behave as good tenants. In these cases, the tenant has no right to restitution of the paid sum, and is obliged to pay for any damage caused, even when damage is caused by others than the named tenant himself.

Paragraph 16 – Damage to the accommodation

16.1 The tenant is responsible for all loss and/or damage in and to the accommodation and the inventory that occurred during the rental period, no matter whether the tenant caused it himself or third parties present.
16.2 Possible additional and cleaning costs can be charged when the accommodation is not used respectfully and neatly.

Paragraph 17 - Inconveniences

Incidentally it is possible that in the direct vicinity of an accommodation building activities are taking place that were not known beforehand. Of course Home Holiday will inform the tenants when known. Home Holiday can’t be held accountable. The same goes for noise made by neighbours, church bells, agricultural machines etc. Also Home Holiday is not able to protect it’s tenants against environmental disasters in any way.

Paragraph 18 – Majeure

In case of majeure in any way Home Holiday can’t be held accountable for any costs the tenant has to pay, unless Home Holiday profits because of the majeure that she normally wouldn’t have had.

Paragraph 19 – Intellectual property

All text, pictures, photo’s, databases, trade and domain names, brands and logo’s on the website are protected by intellectual property rights and are property of Home Holiday or her suppliers. It is strictly prohibited to use any of the above named items without written permission beforehand. With use is meant reproduction, changing, publish, make public, distribute or send, sell or transfer in any way or give any rights away to third parties.

Paragraph 20 – Security and Internet

Home Holiday will take security measures to protect her website against any risks involving inefficient access to or change, destruction or loss of the information the tenant puts in through the website. A full guarantee is not possible.

Paragraph 21 - Secrecy

21.1 Both parties are required to secrecy of all confidential information concerning the making of contracts. Information is concerned confidential when stated by one of the parties or when the sort of information normally is confidential. The party who receives confidential information will only use this information for the necessary purpose.
21.2 If Home Holiday, based on law or regulations, is required to give confidential information to a third party and can not rely on law or regulations which gives Home Holiday the right to refuse, then Home Holiday can’t be held accountable for any compensation or damage, nor is the tenant in the position to break the contract because of any possible damage.

Paragraph 22 – Final provisions

22.1 The version of the general conditions that is valid when making the contract is always applicable, unless the tenant accepted another version of the general conditions after the contract has been made.

22.2 Parties will first invoke the Geschillencommissie Thuiswinkel (Arbitration Board) and possibly the court after they tried to resolve a conflict by themselves.
22.3 When there is a dispute or conflict and Home Holiday has let the tenant know about the terms in paragraph 14 of these general conditions concerning the binding procedure, the tenant has two months time after being informed to turn to the proper court.
22.4 The Dutch law is applicable on any contract between Home Holiday and the tenant.